Bill’s Business Technology Topics

This is my no frills, industry agnostic, resume. 

Career Summary

Twenty year career delivering business and technology innovation to firms in the Financial Services and Consulting Industries. Focus has been two fold. First, to dramatically reduce the firm’s overall spend in technology and operations by promoting the use of and implementing business process management and business process automation. Second, to maximize the effectiveness of the firm’s IT investment by aligning IT, including its organization, architecture, process and projects, with the strategy of the business unit as well as the firm.

Recent highlights include:

• Architected, designed and implemented new image based transaction processing systems for “Check 21″ and other “Image Exchange” initiatives resulting in staffing saves of over 65%, reducing real estate costs by 35% and reducing the volume of paper processing by 85%.
• Designed and implemented an improved bank back office system using Business Process Management tools. The resultant system allowed the firm to reduce staff by 60%, increase volume by over 200% (as a result of mergers) and improve customer satisfaction.
• Integrated key back office and IT systems for two major bank mergers. Systems included bank DDA systems, research back office systems, accounting systems and bank branch and teller systems.
• Managed conversion of very large (fifteen hundred users) mainframe application to UNIX, resulting in reduced IT charges and improved user and customer satisfaction.

Motto - Do what you say you will do.

Professional Experience

Vice President/Principal Architect (2005 - Present)

JPMorgan Chase and Company

• Design and deliver key Business Process Management, “Check 21″ and “Image Exchange” projects.
• Strategy and implementation of merger projects.
• Development and implementation of firm wide and business unit architecture policies and standards.

• Represent business unit on enterprise architecture and IT governance boards.

Vice President/Manager of Application Development (1998 - 2005)

JPMorgan Chase and Company

• Designed and delivered projects using Business Process Management tools and techniques.
• Managed application development staff including employee and offshore outsourced members.
• Strategy and implementation of merger projects.
• Managed outsourcing of business unit data centers.
• Managed relationship with primary software vendor.
• Managed new technology research and development.
• Represented business unit on enterprise architecture and IT governance boards.

Principal Consultant (1989 - 1998)

Cap Gemini - Consulting firm. Key projects for multiple clients are listed below:

• As Director for Cap Gemini Dallas - Developed and managed an Internet Services Practice.
• As Program Manager for major telecommunications client - managed multiple consultant project managers and consulting staff.
• As Business Analyst for major telecommunications client - performed premerger due diligence analysis of acquired firm’s Internet Services Division.
• As Program and Integration Manager for a major financial services client - reengineered client’s wholesale lockbox business.
• As Architect for a major telecommunications manufacturing firm - reengineered the client’s Manufacturing Documentation Management System.

Business and Technical Profile

Business Expertise:

• IT Governance aligning IT with Business Strategy
• Staff/Resource Planning and Management
• Coaching and Mentoring
• Budget Planning and Management
• Project Planning and Management
• Technology and Architecture Strategy
• Business Process Management, Automation and Optimization
• Vendor Relationship Management
• Business Analysis

Technology Expertise:

• Business Process Management Suite
• Document Management and Processing
• Large scale imaging and document distribution
• Internet/Intranet Application Development and Deployment
• Vendor proprietary and Open Source environments
• OS - UNIX, Linux, MS Windows Server
• Database - Oracle, IBM DB2/UDB, MS SQL Server, MySQL
• Application Server - BEA WebLogic, IBM WebSphere, Apache Tomcat, JBoss
• IDE - PegaSystems, MS Visual Studio, Eclipse
• BPM - PegaSystems, Oracle BPM, WebMethods

Military Service

U.S. Navy (1977 - 1986)

• Electronics Technician - Strategic Weapons Systems - Submarine Service
• Duty Stations
• USS Lewis and Clark SSBN 644 Gold Crew - Navigation Center Supervisor
• USS Canopus AS 34 - Submarine Electronics Repair Division Supervisor
• Navy Astronautics Group Detachment ‘C’ - Technical Manager
• Highest clearance held: Top Secret
• Highest Rank held: Petty Officer 1^st Class (E6)
• Commendations: Submarine Squadron Six Letter of Appreciation; USS Canopus - Commanding Officer Letter of Commendation; Navy Astronautics Group Detachment ‘C’ Commanding Officer Letter of Recognition
• Honorable Discharge

Education

Degree:

Chaminade University of Honolulu, Honolulu, Hawaii - Bachelor of General Studies

Certifications:

Project Manager Certification - Southern Methodist University

Project Manager Certification - Boston College

PERForm Certification - Cap Gemini